Security, Privacy & Information Governance

Privacy-First Monitoring, Designed for Regulated Care

Amigo Assist has been designed from the ground up to support health and social care organisations that operate under strict data protection, safeguarding, and information governance requirements.

Our approach prioritises privacy, proportionality, and purpose-driven monitoring, ensuring insight without intrusion.

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Privacy by Design

Amigo Assist does not use:

• Cameras
• Audio recording
• Facial recognition
• Continuous biometric surveillance

Instead, we rely on low-resolution environmental and activity sensors that identify patterns of daily living — not personal content.

This ensures:

• Dignity for individuals
• Acceptability for tenants and families
• Lower privacy risk than visual monitoring solutions

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Data Collected (and Not Collected)

We collect:

• Sensor events (e.g. motion detected, door opened, appliance used)
• Time-based patterns and trends
• System metadata required for service operation

We do not collect:

• Images or video
• Audio recordings
• Conversations or personal communications
• Precise location tracking outside the home

All data collection is purpose-limited to supporting care delivery and safety.

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Data Protection & GDPR Alignment

Amigo Assist is designed to support compliance with:

• UK GDPR
• Data Protection Act 2018
• Caldicott Principles

Key measures include:

• Lawful basis for processing clearly defined by the care provider
• Data minimisation and retention controls
• Role-based access for staff
• Full audit trail of alerts and interactions

We work with providers to align the platform with their:

• Privacy notices
• Consent models
• Best-interest decision processes

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Information Governance & NHS Readiness

We understand the expectations of NHS, Local Authority, and ICS environments.

Available on request:

• DPIA support documentation
• System architecture overview
• Data flow mapping
• Hosting and security controls summary
• Risk mitigation statements

Our platform is suitable for use within:

• Community services
• Reablement and discharge pathways
• Supported living
• Preventative and early-intervention programmes

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Hosting & Security

• Secure cloud-based infrastructure
• Encrypted data in transit and at rest
• Access controlled by user role and organisation
• Regular platform updates and monitoring

(Full technical documentation available during procurement or pilot discussions.)

Transparency & Accountability

Care teams retain full oversight and control:

• Alert thresholds are configurable
• Monitoring intensity can be tailored per individual
• Services can be paused, adjusted, or withdrawn at any time

Amigo Assist acts as a decision-support tool, not a replacement for professional judgement.