Care intelligence that helps teams act earlier

Amigo Assist combines privacy-first sensing with an AI-powered cloud platform that connects events across residents, rooms and time — helping authorised teams identify meaningful change, review potential incidents and prioritise follow-up without cameras, microphones, wearables or listening devices.

Built to support safer oversight, person-centred care, governance review and scalable multi-site deployment.

1

Observe

Agreed sensors contribute activity, occupancy, wellbeing and environmental events across relevant care settings.

2

Connect

Secure encrypted wireless connections bring live events together inside the Amigo Assist cloud platform.

3

Learn

AI-assisted routine learning develops personalised baselines across movement, sleep, room use and occupancy.

4

Highlight

Potential falls, unusual inactivity, altered sleep and wider routine changes are surfaced for authorised review.

Privacy-first by design • Governance-ready support • Secure UK-hosted infrastructure • Role-based access

Amigo Assist supports care and professional judgement. It does not diagnose, replace required checks or make independent care decisions.

Privacy, governance and security

Secure platform, secure data

Amigo Assist is built for care providers who need clearer operational insight without compromising dignity. Agreed sensor events are protected from the point of capture to the Amigo Assist cloud platform, access is controlled, and governance-ready information supports assurance, review and wider deployment planning.

Privacy-first sensing

Amigo Assist focuses on agreed activity, occupancy, wellbeing and environmental events rather than images, conversations or continuous audio.

  • No cameras, microphones, wearables or listening devices
  • Consent-led deployment around the resident and care context
  • Designed to preserve dignity across care settings
  • Potential incidents are highlighted for human review

Controlled access

Providers can structure access around roles, responsibilities and operational need so resident insight is only available to authorised users.

  • Secure authentication and role-based access
  • Control who receives which notifications
  • Support for authorised family and professional access
  • Access can be reviewed, changed or removed

Security and governance

Assurance-ready foundations

The Amigo Assist cloud platform is designed to support secure operation, provider due diligence and governance review.

  • Secure encrypted wireless connections
  • Secure UK-hosted infrastructure
  • Encryption practices for data in transit and at rest
  • DPIA, retention and security information available for review

Amigo Assist supports care and professional judgement. It does not diagnose, replace required checks or make independent care decisions.

Provider perspectives

What care teams value

Earlier insight, clearer operational context and privacy-first monitoring that supports staff without adding intrusive surveillance.

Provider questions

Provider FAQs

Common questions from care providers, supported living services, commissioners and local authorities about deployment, governance, alerts, security and operational use.

Does Amigo Assist use cameras, microphones or wearables?
No. Amigo Assist uses privacy-first sensors to contribute agreed activity, occupancy, wellbeing and environmental events. It does not record video or conversations and does not depend on a wearable being charged, worn or pressed.
How quickly can you install and onboard a service?
Onboarding is designed to minimise disruption. We agree the resident groups, locations, sensing requirements, user access, notifications and reporting needs before installation. Timescales depend on site size, governance review and whether the deployment covers one location or multiple services.
Who can access resident insight and notifications?
Access is permission-based. Providers can structure roles around operational responsibility, control which authorised users receive which notifications and review or remove access when circumstances change. Family access can also be included where appropriate and agreed.
Can Amigo Assist support safeguarding reviews and operational evidence?
The platform can present timelines, trends, notification history and connected event context to support review, oversight and follow-up. These outputs assist human decision-making and do not replace professional assessment, required checks or safeguarding procedures.
What types of change can the platform highlight?
Depending on the agreed setup, Amigo Assist can highlight potential falls, unusual inactivity, disrupted sleep, extended bed exits, changing chair use, altered room patterns and environmental concerns for authorised review.
Is Amigo Assist designed for GDPR-aligned deployment?
Yes. The service is designed to support GDPR-aligned information handling, consent-led deployment, controlled access and clear governance responsibilities. DPIA, retention and security information can be provided during onboarding or pilot scoping.
Where is information hosted and how is it protected?
Agreed events are carried through secure encrypted wireless connections to the Amigo Assist cloud platform. The service uses secure UK-hosted infrastructure, encryption practices for data in transit and at rest, secure authentication and role-based access controls.
What makes Amigo Assist different from a standard sensor system?
Standard systems often treat each signal as an isolated alert. Amigo Assist connects relevant events across rooms, devices and time inside one AI-powered cloud platform, develops personalised baselines and helps authorised teams understand context around meaningful change.
How does Amigo Assist help reduce alert fatigue?
The platform is designed to interpret related events together and focus attention on potentially meaningful change. Notification rules, user roles and escalation preferences can be configured around the provider’s workflows rather than sending every sensor event as a separate alert.
Do you offer pilots for providers or local authorities?
Yes. Structured pilots can include installation, onboarding, access setup, reporting and outcome review across agreed residents, households or services. View pilot options .

Amigo Assist supports care and professional judgement. It does not diagnose, replace required checks or make independent care decisions.

Ready to explore proactive monitoring in your service?

See how discreet in-house, privacy-first sensors can support earlier intervention, reduce avoidable incidents, and strengthen oversight — without cameras, microphones or wearables.

Including proprietary Amigo Assist sensor technology in selected provider deployments, with support for governance, pilot planning and wider rollout discussions.